About Customized Pet Necklace
We can design a portrait for any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!
Our artists are incredibly talented and can work with any animal on Earth
We're terribly sorry that our website hasn't launched the customized necklace service for people yet.
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either
We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.
Note: All examples on our website were produced using high quality photos.
No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.
We don't create paintings from scratch.
We are a digital design studio. Our designers will apply a series of proprietary photo editing techniques, professional photo re-touching methods as well as a number of complex brush strokes and blending processes to turn your original photo into a pet portrait.
You can change your order for 24 hours. If you placed your order more than 12 hours ago, we can't guarantee that we can change it.
Returns/Refunds
Since your order is 100% unique and custom-made specifically for you and your pet, we don't accept returns/refunds.
If you have any problems with your order, please let us know and we'll solve them for you.
Customer Support
Right now we don't offer customer support by phone. We would advise live chat (if available at the time) or email.
You should expect to receive a response within a couple of hours.
During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.
About Shipping and Payment Methods
What are the shipping times and prices?
Expect your custom necklace to be ready 5 - 7 days after you placed your order.
US order delivery time: Expect your parcel to take 5 - 10 working days to arrive from the state it is shipped out.
All orders are shipping with tracking.
Please allow a longer delivery time during seasonal shopping periods.
Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.
Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.
Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.
Sometimes orders are returned to sender as nobody was home to sign for the parcel.
Other reasons for returned to sender include an incomplete or incorrect shipping address.
We'll ship it back out to you free of charge. Don't worry, you'll get your order!
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments